In business, it’s important to keep facilities running smoothly and efficiently so that daily operations don’t detract from the company’s core purpose. While the primary objective of most corporations is to generate revenue while serving their customers to the best of their ability, daily nuisances such as broken equipment, manual business processes, upgrades, replacements and maintenance issues can add up to a large amount of missed productivity time each week. If a PC won’t boot, employees usually have to e-mail or manually write up a work order, which much be processed and placed in queue before someone in IT can be dispatched to assist. Meanwhile, the employee is sans computer and unable to perform his/her job.
It’s a scenario that plays out thousands of times every day, in companies of all sizes and shapes. Assets go missing and equipment breaks, but the associated lost productivity time can be mitigated through software solutions such as automated work order management. Rather than writing up a work order request and sitting around with carbon copy in hand, a work order management solution allows for scheduling, assigning and prioritizing a queue for work order requests. Beyond increased control and visibility of the work order process, work order management can be integrated with general ledger for enhanced financial control, and with an asset management solution to assist in tracking maintenance schedules and work logs.
Work Order Management software offers plenty of benefits that can be tough to achieve without an automated system in place:
- Paperless work order management, which means no more lost orders and the ability to track requests in real time.
- Attachment of documentation to support drivers and maintenance workers who may require additional information or maps pertaining to a request.
- Broad visibility into costs associated with service, as well as time spent on each request.
- Enforced accountability, time management, turn-around time for requests and budget.
While it’s true that many companies get by with paper-based work order management, the frustrations that come with it can cost more in the long run than simply implementing a system that can manage the minute details. Automated work order management can go a long way in simplifying the daily operations and maintenance needs of a company, whether you’re at the top layer of management or the employee carrying out the request.